11.25 9.91 $
size about 25 cm
Standard Service takes about 18-25 business days. Please note that this service is NOT trackable.
Expedited Service takes about 10-15 business days. It's trackable by your country post office website Or (China EMS website).
The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay.If you have any questions in the payment, you can contact Toykidmama online customer service.
1. Orders processed within 24-48 hours after verification
2. Our products are taken in kind, as much as possible to show the appearance of the product. However, due to the different display screens have different effects,So please prevail in kind, the picture is for reference only
In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one.
In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you bid. While every step has been taken to ensure that we ship out correct item, there will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.
1.Your feedback is very important to our Business's development,So please leave Feedback 5 Stars if you are satisfied with our products,Thank you very much.
2.Don't leave Negative Feedback without asking us for help,please feel free to Contact with us first if you have any problem.Feedback is our life,before you leave a neutral or negative feedback,please do contact us to get a better solution,We will answer all messages as quickly as possible,Thank you in advance for your patience.
3 You give the seller the true, good feedback, is also very important to you. Because the seller will be based on your evaluation records, to determine whether you are a good buyer.
- Brand Name: FancyQbue
- Warning: no
- Model Number: CRPBZ7500
- Material: Cloth
- Age Range: > 3 years old
- Gender: Unisex
- Puppets Type: Other
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyKidMama - Toys Kids & Mama Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of toykidmama.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.