12.58 10.63 $
Monday to Friday 9:00-18:30 and Saturdays 9:00-12:00 (Beijing time). Except holidays!
We are always glad to help you:
We test all the products carefully before we send.
But If you still have any problem our doubt don’t hesitate to contact us!!
We will do our best to solve your problem.
*** We want to help our customers***
But if buyer open dispute or leave negative feedback without contact us in advance, we will not provide after sales service, and buyers will be put in the black list.
For scammers we will provide all the proofs and report them to Toykidmama, which will result in buyer's suspended or terminated account.
1- Payments must be made within 7 days after placing the order, otherwise the order will be invalid or canceled by system.
2-Usually Toykidmama takes 24 hours to check and confirm the payments.
3-If the payment is not available or invalid, your order will be closed by system.
1- All the products will be tested, pack and ship out in 2-4 working days, after the payment is confirmed.
2- All the tracking numbers take few days to appear online after handling time.
Later they can be track in : www.17track.net
3- International shipping usually takes 25-60 days. Many facts such as bad weather, custom or sales hot season etc, can cause delay.
If your package is taking too long to be delivered.
Please contact us and we will help you check what happened with your package.
4- Make sure you have completed all the detail information correctly:
Contact person (Full name for Russians), address, post code and telephone.
We will prepare the package with the information provided in the order.
Buyers are responsible for undelivered packages if any of the information provided was wrong.
5- Packages cannot be send for a different address than the address in the order. We cannot change the address information.
Cancellation and refund:
1- Orders can only be canceled before the package is handle to shipping company.
2- Once the product is already sent, the order cannot be canceled anymore.
3- For canceled orders and refunds Toykidmama usually takes 1-2 weeks to make the refund the buyer.
The time will depend in what kind of payment you chose to pay.
You can check the refund time in the following link.
- Wheelbase: Upper Shell
- Size: 18*20*10
- Technical parameters: Value 6
- Plastic Type: PE
- Model Number: FS-iA6
- For Vehicle Type: Airplanes
- Tool Supplies: Assembled class
- Remote Control Peripherals/Devices: Remote Controller
- RC Parts & Accs: Transmitters
- Material: Plastic
- Brand Name: FLY SKY
- Origin: Mainland China
- Recommend Age: 12+y
- Use: Vehicles & Remote Control Toys
- Mode: mode 2
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyKidMama - Toys Kids & Mama Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of toykidmama.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LARGE ORDER DEALS
Thank you for your interest doing business with us!If you would like to get a discounted price for your large purchase orders, fill in the required blanks along with your email address, the product Item ID # and/or the link of the item that you want to order, item quantity (minimum of 30 pieces), shipping country and payment method is required. We will contact you with a discounted price as soon as we receive your inquiry.