Q:Are the product photos real?
A:Yes,All the photos displayed are 100% real.and photos are all taken by ourself.But maybe there are some color shading because of monitors.
Q:How do I pay for my purchase?
A:we accept the following payment methods: credit card; money booker, T/T;western union.
Q:When the delivery?
A:we will send your orders in 1-7 days(according to you order's quantity )after the payment.But in case of any hot products are temporarily out of stock,we will contact you asap to ask an extension or change other items or any of your suggestion.
Q:How much does it cost to ship to my country?
A:Package less than 2kg will be shipped by China Post Airmail.the item you would like to purchase weighs more than 2kg. You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping. You can either choose another express carrier, can ship the package via Fedex/DHL/UPS for you package!
Q:Is there any tracking number for my item?
A:Yes, China Post Registered Air Mail,we ship every order with their tracking number and you can view the! but,China Post Ordinary Small Packet Plus,it just can be tracked during in China.I mean it has no tracking information when it arrives your country.But please do not worry about it .You will receive the package normally. If you are worried about your product will be lost in transit, I suggest you choose China Post Registered Air Mail
Q: I am a reseller, I would like to buy many pieces of your item, What's the wholesale price?
A:Thanks for your inquiry. if you would like to buy large quantity, please Contact us .we will give you the best price. thanks .
Due to hand measure, the size may have 1-2 cm(0.4~0.8'') differs
Due to different monitors and lights, 85-98% Similar to the pictures , but there will be little color difference .
Due to long shipping, the item may damage in transit, if the item damage, pls contact us immediately first before leave feedback, thanks for your kindly understanding
Before payment, please double check your delivery information: contact name, address, zip code, phone numbers etc. P.S. If you are Russian Friends, please help us provide the full name. (given name+paternal name+surname)
If there is any problem about payment,please feel free to contact us.
Please make sure your address is correct. Please check the tracking imformation on the tracking website,and 3-5 days or more after delivery, the logistics information will be updated.
We offer 4 shipping method as below
EMS Will take 3-7 working days, you should pay the shipping cost.
DHL Will take 3-7 working days, you should pay the shipping cost.
FedEx Will take 5-12 working days, you should pay the shipping cost.
Epacket Will take 15-30 working days, USA is Free shipping.
Toykidmama Standard Shipping Will take 10-35 working days,Free shipping.(Remote area need to pay a small amount of postage)
China post Will take 15-45 working days,Free shipping.(Remote area need to pay a small amount of postage)
1.We care about our valued customers,and will always try to help you,hope to establish long business with you.
2.Please contact us by TradeManager, If you have any questions. Please give us the opportunity to resolve any problem.
1.If you are satisfied with our products and services,please leave your postive feedback and 5 stars.
2.If you don't satisfied our products,pls contact us before you leave negative feedback.
3.we guarantee we will 100% slove any problem for you and make you satisfied.
- Fit: Fits true to size, take your normal size
- Thickness: thick
- Clothing Length: Regular
- Model Number: outerwear & coats
- Fabric Type: Canvas
- Collar: Hooded
- Pattern Type: Print
- Style: Fashion
- Material: Cotton
- Gender: Unisex
- Age Range: 13-24m,25-36m,4-6y
- Origin: Mainland China
- Season: Spring & Autumn
- Item Type: Outerwear & Coats
- Outerwear Type: Vest
- Department Name: Children
- 25% baby girl Vests: children party
- dress for girl: kids clothing
- children clothing: hooded
- children clothes: Vest for girls
- boys coat: Vest for boys
- summer style: toddler girls summer clothing
- spring coat: spring Vests
- children clothing girls: kids girls clothes
- baby girl Vests: coat for girls
- children Vest: children costume
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyKidMama - Toys Kids & Mama Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of toykidmama.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LARGE ORDER DEALS
Thank you for your interest doing business with us!If you would like to get a discounted price for your large purchase orders, fill in the required blanks along with your email address, the product Item ID # and/or the link of the item that you want to order, item quantity (minimum of 30 pieces), shipping country and payment method is required. We will contact you with a discounted price as soon as we receive your inquiry.